Terms of Service

1.About Kwiker Booking#

Kwiker Booking (the website and the app) is run by Kwiker, a company registered in the Republic of Kosovo [registered name, registration number, address]. It is a marketplace: licensed coach operators and travel agencies publish tours and scheduled lines, and travellers reserve seats on them.

By creating an account or booking a seat you accept these terms.

2.Words we use#

• Traveller — the person who books and anyone they book a seat for.
• Operator — the coach company or travel agency that publishes the trip and carries you.
• Tour — a multi-day trip with an itinerary; Line — a scheduled bus route with a timetable.
• Hold — seats kept for you for 30 minutes while you finish booking.
• Booking — a confirmed hold, shown as a ticket with a booking code and the cash you owe.

3.Our role — the operator carries you#

Kwiker is not a carrier and not the organiser of your trip. The contract of carriage is between you and the operator, and the operator’s own conditions of carriage apply alongside these terms. The operator is responsible for the vehicle, the driver, the route, any hotel or guide, and for holding the licences, permits and insurance the law requires.

We show what operators publish, keep the booking record, and pass messages between you. We check that operators are real businesses where they give us a registration number (shown as “Registered business”), but we do not inspect vehicles or supervise trips.

4.Your account#

You must be 18 or over to hold an account. Children travel on a booking made by an adult; the operator may have its own rules for minors travelling alone.

Give your real name and a phone number the driver can reach — the operator puts them on the passenger list. Keep your password to yourself; you are responsible for bookings made from your account.

Operator accounts can browse but cannot book seats.

5.Holding and booking seats#

When you choose a date and travellers, the seats are held for you for 30 minutes. On lines where the operator allows it you pick the exact seats; on most tours the operator assigns seats at boarding.

Confirming turns the hold into a booking: a ticket with a booking code, the seats, every passenger’s name and the amount due. If you do not confirm in time, the seats go back on sale.

Enter every passenger’s name as it appears on their passport or ID. An operator may refuse boarding if the name does not match.

6.Price and paying in cash#

The price on your ticket is the price you pay. You pay the operator in cash when you board — the driver or the operator’s staff collect it and mark you as paid. The operator issues any receipt.

Kwiker charges travellers nothing: no booking fee, no card, no deposit. Kwiker never asks you to pay in advance or by transfer — if anyone does, it is not us. Details: Cash settlement.

7.If you cancel#

You can cancel for free, in the app or on the website, until 24 hours before departure. Your seats go back on sale.

Within 24 hours the seat stays yours and cannot be cancelled online. Nothing has been paid, so there is nothing to refund — but the operator has counted on you. Message them if your plans change.

8.If the operator cancels or changes the trip#

An operator may cancel a departure — for example a breakdown, bad weather, a closed road or too few travellers. You are told at once, with the reason, and the booking shows as cancelled by the operator. Nothing was paid, so nothing is owed on either side.

If a departure time or pick-up point changes, you are notified. Times are the operator’s estimate; delays at borders and on the road happen. Questions about a change go to the operator, from your ticket.

9.Not turning up#

If you do not board, the operator marks you as a no-show. Nothing is charged. After three unpaid no-shows, booking is paused on your account until you settle with the operator of one of those trips.

10.Travel documents, luggage and conduct#

You are responsible for your passport or ID, visas and any other document needed to cross a border. The operator may refuse boarding without them, and a missed trip is not the operator’s or Kwiker’s fault.

Luggage allowances and rules on board are the operator’s. Follow the driver’s instructions.

11.Reviews and messages#

After a completed and paid trip you can review the operator within 30 days. Reviews show your first name, and the operator can reply once. Be honest and polite; we remove abuse, personal data and anything unlawful.

Messages go to the operator of the trip they are about. Never send card details or passwords in a message.

12.What you may not do#

• Book seats you do not intend to use, or hold seats to block others.
• Use someone else’s account or give false details.
• Harass operators or other travellers, or post unlawful content.
• Copy, scrape or interfere with the service.

13.Liability#

The operator is responsible for the trip. To the extent the law allows, Kwiker is not liable for what happens during a trip, for an operator’s acts or omissions, or for losses caused by delays or cancellations.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any right you have as a consumer that cannot be excluded.

14.Suspending or closing accounts#

We may pause or close an account that breaks these terms, puts others at risk, or is used for fraud. You can delete your account at any time from Profile.

15.Changes to these terms#

We may update these terms. The date at the top changes when we do; important changes are announced in the app. A booking already made keeps the terms that applied when it was made.

16.Governing law and complaints#

These terms are governed by the law of the Republic of Kosovo, and the competent courts of Kosovo decide disputes — without taking away mandatory consumer protections of the country where you live.

Please write to us first; most problems are solved quickly. A complaint about the trip itself goes to the operator, and we help where we can.

17.Contact#

Email info@kwiker.app · WhatsApp +383 44 229 890. Kwiker, a company registered in the Republic of Kosovo [registered name, registration number, address].