Delete your account

1.Delete in the app or on the website#

In the app:

• Open Kwiker Booking and sign in.
• Go to Profile → Settings → Your data.
• Tap Delete my account.
• Type DELETE and confirm.

On the website: sign in at booking.kwiker.app, open Profile & settings, then Account → Delete account, type DELETE and confirm.

Deletion is immediate. Nobody has to approve it.

2.Ask us to delete it#

If you cannot sign in, email booking@kwiker.app from the address on your account with the subject “Delete my account”, or message us on WhatsApp +383 44 229 890 (https://wa.me/38344229890).

We confirm that the account is yours before deleting it — for example by replying to the registered email address. We never ask for your password. We answer within 30 days and delete within 30 days of confirming.

3.Before you delete#

• Every coming booking is cancelled and its seats go back on sale — including bookings inside the last 24 hours before departure. If you were due to travel soon, tell the operator.
• If you want a copy of your data, make it first: Settings → Your data → Build my export. The file is available for 24 hours. After deletion we cannot produce one.

4.What is deleted#

• Your profile: name, email, phone, country, language, gender and profile photo.
• Your sign-in, including a linked Google sign-in.
• Your devices and push tokens — notifications stop.
• Your seat holds, saved offers and blocks.
• Your conversations and messages with operators.
• The reviews you wrote; the operators’ ratings are recalculated without them.
• The reports you filed, and your notifications.
• Any data export you made.

5.What we keep, and why#

• Bookings for trips that already ran: the operator’s record of who it carried and what cash it took, needed for its records, tax and disputes. They are unlinked from you, passenger names become “Deleted traveller” and document numbers are removed. What remains — date, trip, seats, amount and whether it was paid — is kept for six years from the trip.
• Reports other people filed about you, so a report does not disappear with the account it concerns.
• A deletion entry in our audit log, which carries a random account identifier and no name or contact details.

6.How long it takes#

In the app or on the website, the account is erased at once and you are signed out. Requests by email or WhatsApp are completed within 30 days of confirming the account is yours. Residual copies in backups are overwritten within 30 days.

7.Operator (business) accounts#

An account that owns an operator cannot be deleted in the app, because it carries other people’s bookings. Email booking@kwiker.app with the subject “Close business account” and we close it with you.

8.Can it be undone?#

No. Deletion is permanent. Your bookings, messages and reviews cannot be restored. You can create a new account later.

9.Contact#

Questions about deletion or your data: Email booking@kwiker.app · WhatsApp +383 44 229 890 (https://wa.me/38344229890). If you are unhappy with how we handled your request, you may complain to the Information and Privacy Agency of the Republic of Kosovo (see the Privacy Policy).